We now are doing Online Appointments these appointments are only for standard consultations, please see link to your left.
Appointments are essential. We have a 10-minute appointment booking system. If you require a longer appointment, please inform the receptionist when making your appointment. Unless it is an emergency, it may be necessary to make another appointment to be able to deal with all the issues, you may have.
We do try to run on time but this is not always possible and we apologise for any delay. We encourage patients to ring ahead of their appointment to see how their doctor is running, as we understand your time is important.
Please advise the receptionist if more than one person in your family needs to be seen, as more than one appointment time will be required.
Other services that require a longer appointment include, complete medical checkups, insurance exams, pre-employment medicals, drivers licence exams and surgical procedures. Please advise at the time of making the appointment which of the above you need performed.
SMS REMINDER SYSTEM
We now send SMS Text messages two day prior to Appointment, If unable to attend you need to cancel appointment otherwise a $25 no show fee will be charged.
After normal surgery hours please phone (03) 54806700. The answering machine will then direct you to the on-call doctors mobile telephone number.
Doctors at Rich River Health Group now bulk billing consultations only for children 15 years and under. This does not apply to any Saturday morning or after-hours consultations.